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My wife and I felt that we should leave it up to the BBB arbitrator to decide on whether or not Trendmaker should pay for any of the deductible. We felt we did a good job in presenting the facts, including state law, Will Holders false statements,and his concession that the damage occured during construction which is well within the 2 year warranty anyway. I walked into a three hundred thousand dollar disaster. I called the warranty department again and they told me that I was on my own.
Detailed descriptions of your experience are always the best. Put yourself in the position of the reader and add information that will assist the reader in assessing the business. Owners who claim this profile can update information, boost SEO, and more. After 6-7 months, Allstate sent us a leter that they were not making any progress with Trendmaker and that we should ourselves pursue for our out of pocket cost of over $2000. I used to think getting paid in 90 days was normal.
Trendmaker Homes & BBB consumer fraud ripoff Houston Texas
I also want my deductible back, which is again $3200. This gives a total of $10,200 that I expect from Trendmaker or EPIs insurance company. We ended up in arbitration with Will Holder representing Trendmaker Homes and an arbtrator with the Houston BBB. It ended with Will Holder conceding it was the shower pan and that it was caused during construction. He offered to pay for the shower pan but did not offer to pay for the insurance deductible.
We will not accept and will immediately remove any review, favorable or not, that we believe is not an assessment of the writer’s actual experience with the business. BCA does not accept reviews from current or former employees of the subject business, or from individuals who have received compensation for writing a review. Once Servpro removed the fans we had our contractor come in to start the repairs. We moved back into the only usable section of the house, our bedroom.
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It turned out that it took two and a half months of construction. We couldnt use anything and even our dogs had to be boarded the entire time. There are reasons why an author may 'not confirm' an email account.
We were all beggining to get ill from the mold. Of course, the wife was freaking out about toxic mold especially with a baby. To date, I have still not had any reimbursement from EPIs insurance company, not even my $3200 deductible. They were also unwilling to offer any compensation for the loss of use on my house. With their unwilling to compensate me, it now falls on Trendmaker. We had 33 fans and 6 industrial dehumidifiers running 24/7.
Complaint Review: Trendmaker Homes - Houston Texas
The disaster was worse in the more immediately affected rooms. The furniture in every room was piled in the middle of the room and covered with plastic. There was no trim and some sections of the drywall had to be completely pulled out. Additionally, all of the wood floors downstairs had to be removed and replaced and there was warping of the crown molding due to extreme moisture and dehumidifying. Our kitchen and appliances were unusable and many of the outlets did not work.
I was pretty surprised by this because I thought Trendmaker was more service oriented. I felt like the people I spoke to were agitated that I would even bother them with this. During the rebuilding process we discovered that it was inferior products and poor construction that lead to the leak. The manifold was made of plastic or PVC, the pipes were not insulated and the exterior walls surrounding them were not insulated either. The plumbing supply company would not even sell a replacement manifold like the one that was put in my luxury home because of the likelihood of failure. We thought this wouldnt last long and that living in just the bedroom would be short term.
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I called my insurance company and they sent out Servpro to try and get the water up. Trendmaker Homes DFW, LLC is typically a General Contractor who has worked on 14 jobs in the last 12 months according to available project information. Learn more about Trendmaker Homes DFW, LLC's recent projects, reviews from other contractors, and general payment terms below. They didn't even send anyone to our house to check. Plus, we had two plumbers confirm it was a shower pan failure which occurs during construction of the house. No other contractors have reviewed Trendmaker Homes DFW, LLC's payment process and practices.Review your experience with Trendmaker Homes DFW, LLC anonymously and quickly.
My mother came over to my house about 3pm to let our dogs out and found our house completely flooded. A pipe had burst in the ceiling over the kitchen, causing the ceiling to collapse and the entire first floor to be covered in water. When I came home the water had been off for over an hour and there was still a steady flow of water draining through my garage and down the driveway. About 6 years ago I toured the Trendmaker model home in the Woodcreek Reserve neighborhood and fell in love with it. At the time there was no way that we could afford the house, so I made owning a Trendmaker home part of my five year plan.
Needs to review the security of your connection before proceeding. Your review should reflect your experience with the business within the last twelve months. When we contacted Trendmaker Homes they basically told us "too bad, so sad".
It took over 2 months to get a copy of the tape and of course the check from Trendmaker was good for only 60 days. We envision a world where no one in construction loses a night’s sleep over payment. Show customers why they should trust your business over your competitors... What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.
They said it must have been damaged by the tile man during installation. About a year and half, we noticed some water damage but thought it was from are baby splashing water out of the tub onto the floor. After the so-called 2 year warranty the damage became so bad that it was obvious there was more to it.
Our insurance company put us in a hotel and we had to board our dogs. When we got up in the morning we had no hot water. I called the warranty department and was told not to worry about it, the pipes would thaw out and it would be fine. This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
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